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- Technology that have significant impact – Overall
- Open Source – 7%
- Outsourcing – 13%
- Software as a service – 13%
- Virtualization – 23%
- Unified Communication – 22%
- Web Services Communication – 22%Others – 3%
- Spend Substantially more [more than 40%] – 25%
- Spend slightly more [20 – 40%] – 43%
- Spend the same – 18%
- Spend Slightly less [reduction in 20-40%] – 14%
- Disaster Recovery / Business Continuity / Enterprise Risk Management
- Information and Data Security
- Business Intelligence / Data Mining / Data Warehousing
- ERP
- Backup Solution
- WAN Infracture
- Storage Systems
- Mobility (Mobile services & wireless networking - WiFi)
- RFID
- Network Management
- Aligning IT agenda with business requirements
- Application integration and information delivery
- Selecting and implementing new technology
- Implementing securing and private measures
- Managing complexity and evolving requirements
- Human Resource / Skills retention
- Better project management
- Information security certification
- Compliance
- Saving Money
- Web-enabling applicationsCommunication and collaboration suites
- Applications that can be Out-sourced
- Facilities Management - 8%
- Disaster Recovery – 8%
- WAN Support System – 8%
- Desktop support System – 7%
- Help Desk – 7%
- Asset Management – 7%
- Others – 55%
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